Subscription Policy
This Subscription Policy explains how paid plans work on SignVerse, operated by Vikashan Technologies. It forms part of, and should be read with, our Terms of Service.
1.Plans
SignVerse offers the following plans. Features and prices as shown at the checkout or in an executed order form govern.
- Starter: free, for individual professionals, with limited monthly documents and core features.
- Business: USD 15 per user per month (or discounted annual billing), for growing teams, with unlimited documents, all verification channels, extensive templates, bulk distribution, custom branding, and business-hours support.
- Business Pro: USD 25 per user per month (or discounted annual billing), for mid-market and scaling operations, with everything in Business plus advanced multi-recipient workflows, advanced audit exports, the full developer API and webhooks, team management up to twenty-five seats, the UAE Federal Decree-Law 46/2021 compliance pack, and priority support.
- Enterprise: custom pricing under an executed order form, for regulated organizations, with everything in Business Pro plus unlimited seats, enterprise SSO, a dedicated customer success manager, a custom service-level agreement, an advanced security review pack, and data-residency and custom-compliance options.
Pre-launch offer. For a limited period ahead of general availability, Business and Business Pro tiers are offered at a sixty percent (60%) discount on the standard prices above for the first year, together with a ninety (90) day free trial. Pre-launch discount applies to the first annual billing cycle only; renewals default to the standard price above unless a renewal offer is separately communicated. Only one pre-launch discount applies per customer.
We may change plan features and pricing; changes apply to renewals after notice (see Section 8).
2.Billing and automatic renewal
Paid subscriptions are billed in advance on a recurring basis — monthly or annually, depending on the term you select — and renew automatically at the then-current price until cancelled. By subscribing, you authorize us and our payment processor to charge your payment method on each renewal date until you cancel.
3.Payment method
You must provide a valid payment method and keep it current. Payments are handled by a third-party payment processor; we do not store full card numbers. Currency-conversion or bank fees charged by your provider are your responsibility. If a charge fails, we may retry and may suspend paid features until payment succeeds.
4.Free trial
Where a free trial is offered for a paid plan, it runs for the period stated at checkout. Unless you cancel before the trial ends, the applicable subscription fee is charged automatically on trial expiry. Only one trial applies per customer unless we state otherwise.
5.Upgrades, downgrades, and proration
You may change plans from your account settings. Upgrades take effect immediately and are prorated for the remainder of the current billing period based on unused days on the prior plan. Downgrades take effect at the next renewal; reduced limits or features apply from that date.
6.Cancellation
You can cancel at any time from your account settings or by contacting billing@vtuae.com. Cancellation stops future renewals. Your paid access continues until the end of the current billing period, after which the account moves to the free plan (or is closed). We do not charge a cancellation fee.
7.Refunds
Except where required by law, subscription fees are non-refundable and there are no refunds or credits for partial periods or unused features. Statutory rights are unaffected: consumers in the EU/EEA, the UK, and certain other regions have a right to withdraw from a distance contract within 14 days of purchase, subject to conditions and to a proportional deduction for services already provided where you asked us to begin during the withdrawal period. To request a refund under a statutory right, contact billing@vtuae.com within the applicable window.
8.Price changes
We may change subscription prices. We will give advance notice (for example, by email or in-app) before a change applies to your renewal. If you do not agree, you may cancel before the change takes effect.
9.Taxes
Prices are exclusive of taxes unless stated otherwise. You are responsible for any applicable sales tax, VAT, GST, or similar charges, which may be added at checkout based on your location.
10.Contact
Billing questions: billing@vtuae.com. Vikashan Technologies, Dubai, United Arab Emirates.